FAQ
FAQ
How can I contact customer service?
You can contact CeraVe customer service by email at service@amacer.shop or by phone at +1 (808) 388-3116. Our customer service hours are Monday-Friday, 9:00 AM-5:00 PM local time, excluding U.S. federal holidays.
Where do you ship?
We currently ship within the United States.
How long does order processing take?
Orders are usually processed within 1-3 business days after payment is confirmed.
How long does delivery take?
Standard U.S. shipping usually takes 3-7 business days after the order has been processed.
Is standard shipping free?
Free standard shipping is available on all orders shipped within the United States. Expedited shipping options, if available, may be shown at checkout and may require an additional fee.
Can I return an item?
Eligible items may be returned within 30 days from the date of delivery. Items must meet the condition requirements listed in our Return & Refund Policy.
How are refunds issued?
Approved refunds are issued to the original payment method within 5-10 business days after the returned item is received and inspected.
What payment methods do you accept?
We accept the payment methods shown at checkout. All prices are listed in USD unless otherwise stated.
Contact Information
- Email: service@amacer.shop
- Phone: +1 (808) 388-3116
- Address: 59 Maka Hou Loop, Wailuku, Hawaii, 96793, United States
- Customer service hours: Monday-Friday, 9:00 AM-5:00 PM local time, excluding U.S. federal holidays.